Bystronic Laser Privacy Policy

1. Introduction

Bystronic Laser Technology ("we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

2. Information We Collect

2.1 Information You Provide

When you submit an inquiry form, request a quote, or contact us directly, we may collect:

• Name (first and last name)
• Email address
• Phone number
• Company name
• Country of residence
• Product interests and requirements
• Any additional information you include in your message

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms
• Device type (desktop, mobile, tablet)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing requested quotations
• Communicating about products, services, and technical support relevant to your inquiry
• Improving our website content and user experience
• Analyzing website traffic patterns to optimize our online presence
• Fulfilling legal obligations and protecting our legitimate business interests

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

4. Data Sharing

We may share your information with:

• Authorized distributors: If your inquiry relates to a region served by one of our authorized distributors, we may forward your contact information to that distributor to ensure you receive local support
• Service providers: Third-party companies that help us operate our website, process data, or deliver services (e.g., hosting providers, email service providers)
• Legal requirements: When required by law, regulation, or legal process

All third parties with whom we share data are contractually required to protect your information and use it only for the specified purposes.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for basic website functionality (session management, security)
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser. Disabling cookies may affect some website features.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy. Specifically:

• Inquiry data: retained for up to 3 years after your last interaction
• Customer data: retained for the duration of the business relationship plus 5 years
• Website analytics data: retained for up to 26 months in anonymized form

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Restriction: Request that we restrict processing of your data in certain circumstances
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for specific purposes

To exercise any of these rights, please contact us using the information provided below.

9. International Data Transfers

As a company headquartered in China with global operations, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required by applicable law.

10. Children's Privacy

Our website and services are directed to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +1 (800) 295-4050
• Address: Industrial Park, Jiangsu Province, China